My name is Carlos Gonzalez, I had a great experience with Cesar arizmendi. Actually they had forgotten to install some parts and I went the day after and Cesar took care of the problem. Thank you guys!
Yolanda Dunn was my friendly service advisor who greeted me promptly at my scheduled appointment time of 7:30 am at Scott Robinson Chrystler Service Center. I appreciated her thorough inquiry of my service needs and realistic expectations for completion. I just wish my car would have been washed as was part of the service package I purchased.
I am not one to write reviews, but I need to take the time to give credit where credit is due to Yolanda Dunn. Amazing customer service can really make a big impact in peoples' lives. People think that customer service is all about good business. It's not. It's about making your business human and making it into a real community member that can uplift the society in interacts with.If you don't have time to read the whole story, the summary is: 1) Yolanda's patience, empathy, skill, professionalism, and willingness to go the extra mile LITERALLY made a huge impact ...
This was my first time visit to the dealership. I had been putting the work off due to the virus and all that entails, but realized I should get the work completed asap so I called and scheduled an appointment. When I arrived I found out I would have to leave my car for several hours. After explaining to Yeimy that my next appointment had been based on what I thought would be a couple of hours at the dealership and not the entire day, she went out of her way to get my recall work completed as quickly as ...
Yolanda, David and everyone is awesome, great customer service
The team always does a great job. The service department is over the top friendly and I am more than satisfied with the service and dealership.
HELPFUL TIP TO GRAND CHEROKEE SHOPPERSI'm giving it 4 stars so hopefully more people will immediately see this, This Dealership deserves 1 star. I leased a Grand Cherokee Altitude from Scott Robinson a few years ago, I loved the car but did not have the best sales experience. Since then I've heard they improved so I gave them a second chance when I began my shopping for another Grand Cherokee and what a mistake that was.Their sales managers are an absolute joke or think the customer is an absolute joke. I've contacted them numerous times over the course of the past ...
I played cash and saved through dealership negotiation. Others are and were not willing to do so. For this alone I would recommend Scott Robinson to others.
especially Brian misawa (sales person) was very kind and care everything. even he paid rent car fee when i take service for new car scratch care.
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