Customer Testimonials
Great Employees and service waiting time good happy and satisfied customer, will recommend this dealership
Edgar from the service department is the best. Always super helpful and friendly. Would definitely recommend.
I think the gentleman that greeted was named Jonte. He was kind and professional. Service was quick. I came at a good time! I will return to Scott Robinson Express.
Ashley made the experience exceptional. Enjoyed the process and feel part of the Jeep family now.
Really helpful and easy got thought it fast looking forward to seeing you guys soon
For the most part my experience was ok. To bad you don'thave rentals anymore. I had to catch a cab as your intensions were to keep my Grand jeep for two days. I'm sure you can't have everything all the time. Thanks for your hard work.
Went in to Scott Robinson's this morning and got a smoking deal and a brand new Gladiator. John Morovitz met me at the front door and gave me the royal treatment. John Morovitz took his time showing me and letting me test drive multiple vehicles in his lot. John Morovitz walked me through setting up all the new apps for my new purchase and even called customer service on one of the features purchased with my new JEEP TRUCK. Come in and see John Morovitz, his service is top notch. In a scale of 1 to 10 John Morovitz scores a 10 ...
Extremely helpful and communicative!
The customer service was super helpful in helping me. I felt as if I was informed about their products.
We showed up to Scott Robinson Jeep Dealership on a Friday evening. John greeted us immediately as we were looking around the lot. We test drove a couple of Jeeps. John was very knowledgeable and when I told him what I was looking for, he knew exactly what cars to show me. The process was fairly quick. Pete was the icing on the cake with his straight forward approach which set me at ease. I am very happy with the dealership, our salesman, John, our finance guy Pete, and most of all, our new Jeep!!
Excellent service. Quick and very attentive to their customers. I had a couple concerns with my car and they gladly assisted me. Answered all my question politely and made me feel very comfortable.
This is my 3rd Chrysler Purchase and again very happy with my vehicle and service!
We bought a 2024 2 door Jeep Rubicon. Lenny is our sales person and he is the kindest man. Lenny showed me all the cool things the Jeep had to offer and he gave us his phone number to contact him with questions after we left the dealership. It was the best experience we have had purchasing a vehicle!
THE BEST ABOUT THIS LOCATION IS THERE IS NO LINE,THEY START WORK QUICKLY AND FINISH QUICKLY ALSO. THANK YOU
Great experience! The service was completed in less than 45 minutes and everyone was very friendly.
My car was ready super fast. I was kept informed at all times. A very good experience.
Service department is awesome. 10+ Very personal experience. I wish i could say the same about the new new car department. Ill be back in 5000 miles if not sooner.
Great quick service. Jonte was friendly and knowledgeable.
I walked out to my car in the morning and discovered a flat tire. AAA put on my spare (the little donut tire). I didn’t trust it so I wanted to get it fixed ASAP!!! I went in for 1 tire and discovered I needed all 4. Got a great deal! They needed to order the tires so they gave me a loaner for the day. By late afternoon the tires were in, put on my car and I was ready to go. Service and all of the people were fantastic!! Thank you
Great communication thanks
Christopher Magana was my service advisor. He kept me updated on a regular basis regarding my vehicle. He was up front about the repair cost and walked me through how the estimate was calculated. The repairs were completed ahead of schedule.
The service was great 👍
Service was done fast.
Employees were friendly and efficient
Very helpful advice and guidance for the issues I was having and what needs to be done
John was fabulous to work with. He was very knowledgeable about finances and the car I did not plan to buy. I walked in with my car in great shape with a lease that was nearly up and walked out with a brand new car thanks to John!
People are curteous, helpful, professional and friendly. Waiting room was comfortable and felt safe. Good job done by all.
I’m very pleased with the quick service.
Great service/ really fast. Improve car wash. Service advisors J.Watts awesome. Clean waiting area (ants) Express was just that!
Excellent & knowledgeable staff! Everything was done perfectly and on schedule. Even the follow up was very professional making sure the work was done to my satisfaction. 5 stars!
Good customer service, definitely I'll be back, easy to work with them, and finish on time as promised.
Betzy did a great job with my car I am glad I got her help.
Staff was very helpful and knowledgeable. They were professional and very prompt with their service.
Needed to get work completed before leaving on a trip. Short timeline but thay were able to get me in and on the road.
Lenny was a great salesperson to work with. Incredibly responsive and attentive. He was available via text and quickly answered countless questions.
Helpful and reliable very friendly staff. Make you feel welcomed. Explains in detail about your car.
Jonte was very helpful and very responsible. The service was done extremely fast and I have had no issues after. I am very pleased with this new express service.
That experience It was excellent, the agent , was kind and helpful thanks I really appreciate a good service.
Betzy did a great job keeping me informed of status. Feedback to gm, bring back your loaner program, especially if you are going to run a backlog on service. You will sell more.. hook me up with a grand Cherokee. Great rental car
Amazing service by Paul
My experience was smooth. I dropped my car off with Betzy, she ordered me a shuttle, and I was able to pick up my Jeep by the end of the day.
Great place to purchase a new ir used vehicle, and Great service
Service was Awesome
Excellent service no hassle
Service was quick and easy. Professional service was expected and received. Prices were explained and it was a pleasure doing business with this Dealership.
John Gonzales and Reu treated me like a VIP. I love my Jeep Grand Cherokee and this dealership!
My intentions are to buy the car and I got an insurance for scratch, I was not looking for
John Gonzales and Reu did a great job! They kept me posted on my service and were professional. Thanks!
Great service. Was in and out.
New express service facility is very convenient and allowed me to get in and out of there quickly
Great customer service and they had my car ready for pick up by 3 pm as promised. Thank you.
The sales rep we had was through a Costco auto program, I have not-so-pleasant experience with sales rep from other places before, but this sales rep at Scott Robinson Chrysler Dodge Jeep Ram was not pushy, he explained all costs up front in details. Even though some things he said wasn't 100% accurate but we usually got it fixed right away. The most impressive service I got was about 3 days after the purchase. It was a Monday night, as we were leaving the house to have dinner with friends, something went wrong with the car and won't start. I ...
Fast friendly service. All individuals were polite and always inform me of others workers were coming soon to help. Warrantywork was performed and I am.very happy.
Great Service!
r56u
Courteous and helpful service advisor. Service done at the time promised
This review is only for the express oil change and the service provided by Jay.way better and Jay provided excellent service.
Services on my vehicle quick and efficient, customer service was very helpful in fulfilling my requests
Great and Professional and satisfied and would recommend them to my friends for good quality services
I appeared and was given an appointment for the recall. On my scheduled day I ask additional questions about the procedure. John said it would take 24 to 48 hours. I was put in an Uber and taken home. 24 HOURS later they called and said all completed my Jeep was ready. So far, my Jeep is rolling better than before. I'm still testing to define my pass issues do not come back. Thank you John and Scott Robinson Chrysler Jeep
Communication could have been better with Betzy, but Joel (GM) and a few other service reps were able to shore up the disconnect. In the end, I've been a SRCDJR customer for 9+ years and will continue to because of how I was treated at the end of the appointment.
Brought my Jeep in for recall work and decided to have my front brakes replaced while there. The technician inspected my brakes and told me based on pad measurements, it was unnecessary to service them for several thousand more miles. I appreciated the honesty! They completed the work and everyone on the service team was polite, professional and seemed to care. Refreshing.
Everything went smooth, received car at estimated time
The operator needs more training in giving information about hours operations The clerk and services excellent
Very good experience. Service was quick and professional. Jay assisted me and was professional and made the experience great.
Express Service Location Next to their Honda Dealer location. Service was excellent, staff helpful and friendly, free vehicle inspection was done no waiting!
Top notch. I enjoyed the experience and will be going there again. I was in and out of there in no time, and the lounge was clean and relaxing. Employees were friendly.
The service was fast and easy and the guys were nice and friendly. I’ve been going there for years and I wouldn’t change a thing.
The sale rep was very kind and patient with us and was near by for any questions or help when the transaction was taking place
Great customer service and highly recommend getting your Express oil change here! I will definitely return. Received warm friendly greeting with new waiting room and they had me out under 35 mins. Thank you for exceeding my expectations and for taking care of your local customers. Greatly appreciated!
My experience was quick and easy. The coordinator kept me informed and explained in depth any concerns I had.
Went for a battery light. I asked for a system diagnosed. It was performed and, there was findings. Its fixed!
This was a recall. Work done quickly. Also rental car service with Midway was excellent.
The best service. Quick and efficient. I was in and out in no time. Highly recommend!
It was great in every way staff was amazing they are truthful Help full always with the smile telling me everything wa going to be ok they were communicating every step My jeep was taking care of it promptly
Great experience at new express service. In and out for oil change and tire rotation in 30 minutes. Jay (sp?) was fantastic. Only suggestion would be to upgrade waiting lounge area a bit.
Great experience!!
Answered all my questions and was helpful during the session. Quick to get back to me with email questions.
The man that runs the service department on Saturday’s is a prime example of great, efficient, and friendly service. My family loves him!
Excellent service all employees good customer service .would recommend Scot Robinson to all my friends
Came in to the the Service Area and guy name J. Just came in and introduce himself. They took about less than 20 minutes to finish the Oil Change and everything looks great so far. Thanks J !!! Roger Ribeiro
The service area was decent. A little confusing at first until directed by the dealership location. Once at the right location it went smooth. Although, the kitchen/waiting area can use some work and stocking up.
The new service area is simple and efficient. I like the better longer open hours. It cost a bit more than last time but I understand that everything everywhere is more expensive. I would definitely keep coming back
Great service ver efficient and did not take to long to perform the service, very happy
Wonderful experience. Great customer service. Very happy with our new car! Thank you so much for everything! Friendly help
