I have been a bit of a difficult customer with other dealerships. So although this is a late review, it needs to be said that my experience in August 12-14 2020 was exceptional. Brought in my Jeep with a leaking radiator, was fixed by day 3. (Dealership is understandably having trouble meeting the demand for service given covid, etc., so three days is very reasonable.) My requests to Cesar A were politely considered and politely dealt with.I'll definitely be back.
I made an appointment was very easy the service people were very knowledgeable and helpful the appointment was early i was greeted right away the service advisor knew what he was doing very professional & friendly. great service staff.
Humberto Haro is an excellent service writer. He is a detailed person and is very involved with his customers. He coordinated well with my technician and completed the work on-time. He also personally installed my front windshield wiper blades. Humberto Haro is a 5 Star Scott Robinson employee!
I recently shopped for a 2020 challenger sxt. I was very satisfied with everything and hope to come back one day to make another purchase. Thanks to Pete Serrano, Brandon Rice, and Chris Bayne for allowing me to purchase my dream vehicle.
Humberto was excellent, addressed what the items needed to be done, and how long the corrections would take. Kept in touch, updating with status.Job well done!
The dealership is clean and everyone is wearing masks that I felt safe. The service advisor who worked with my car is professional and pleasant at the same time.
My overall experience was excellent, considering I have not been in the market to purchase a vehicle for over 10 yrs. Pleased with my purchase.
I came to the dealership without an appointment because there was fluid leaking from my truck. There were a few cars ahead of me and I was afraid they were not going to be able to fix my issue on this day.Thanksgiving was the following day, and I didn’t want to be without my truck. Caesar A. Let me know that he would do his best to get to me that day, but couldn’t promise. In the end they were able to fix the problem which made me a satisfied customer. Thank you so much Scott Robinson ...
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